Self-service kiosks continue to be a growing trend in retailing and is expected to accelerate over the years. This exploding industry has launched retailers to

Ah, the glamour of business travel. The security lines, the $12 airport beers, the ongoing game of “how much can I stuff in an overhead bin”, all

“Fearlessly the idiot faced the crowd……Smiling” (Waters, Gilmour) Death.  Not for the faint of heart, then again maybe that’s exactly what it is. Peer Rejection. Depression can set

One of the most important, yet biggest challenges facing a retailer is creating a new store vision for your chain, while simultaneously running your day-to-day

I admit I like technology. I was one of the first adopters to laptops, mobile phones and social media. I remember joining LinkedIn when it

The conversation usually starts like this: “So, do you know your customer?” “Of course, I know my customers, most by name” “Great, let’s communicate to

Joining and becoming active in your local chamber of commerce is an excellent way to increase your store’s visibility within your local business area. In

For the multiunit operator, managing a retail real estate portfolio is tricky business. Keeping winning stores in tip-top condition – both physically and financially –

Managing a retail store is tough work. Between operations, merchandising, marketing and facility upkeep, retail business owners have their hands full. Managing the details of

With any size retailer, getting customer trial at your store is the easy part. If the store owner throws out a compelling offer – perhaps