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Genk “You can’t manage what you don’t measure.” Key Performance Indicators (KPIs) are a vital resource to managing your business. Each selected KPI can be your

sustainedly All too often, store operators – after their grand opening – sit back and wait for the phone to ring or a customer to wander

Real estate site selection can be a complex web of evaluating store attributes within a potential store trade area.  The process utilizes both a science and

We select our store locations. We select our staff. We select the merchandise to carry; and along those lines, we select our vendors. Selecting the

We have all experienced it. The dreaded process of spending hours upon hours creating a strategic business plan that maps out the goals of the

Community relations strengthen brand links to your trade area Public relations provide low-cost brand awareness that’s not perceived as advertising It helps develop strong relationships

There comes a time in every multi-unit retailer’s business cycle that they want to launch a new product that requires a reconfiguration to their store.

It was the situation that everyone dreads. Out of the blue, the anxiety-filled request was made – the CEO had summoned me to his office.

Recently, I had a terrific session with one of my clients on business planning. I have written articles before on the importance of business planning,