The Gray Cat Blog

A comprehensive collection of blogs designed to assist small business owners and multiunit operators.

Gray Cat Unleashed Episode 11: Store of the Future

Oct 22, 2024
 

Change has been with us throughout time, but the worldwide pandemic seemed to put change on hyperdrive.  Every timeline became compressed and long-term trends seemingly happened overnight.  It was and still is, shifting paradigms at an accelerated pace.

So how do we react when it comes to designing a new store to address changing consumers?  Well, developing a Store-of-the-Future takes a lot of thought to consider all the potential elements that should be included in a go-forward operation.  Some may be “need to have” while others may be “nice to have”.  A lot will depend on your location, the competition, the consumer and quite candidly, the amount of capital you can afford to spend.

This course addresses six major areas that seem to be percolating change all at the same time including:  1) product expansions; 2) technology enhancements; 3) service improvements; 4) product acquisition methods; 5) improved operational efficiencies; and finally, 6) overall store design. 

This course is a must for all those that want to stay relevant in the future.

John Matthews, President & CEO, Gray Cat Enterprises, Inc.

John Matthews is the Founder and President of Gray Cat Enterprises, Inc. a Raleigh, NC-based management consulting company. Gray Cat specializes in strategic project management and consulting for multi-unit operations; interim executive management; and strategic planning. Mr. Matthews has over 30 years of senior-level executive experience in the retail industry, involving three dynamic multi-unit companies. Mr. Matthews experience includes President of Jimmy John's Gourmet Sandwiches; Vice President of Marketing, Merchandising, Corporate Communications, Facilities and Real Estate for Clark Retail Enterprises/White Hen Pantry; and National Marketing Director at Little Caesar's Pizza! Pizza!