The Gray Cat Blog
A comprehensive collection of blogs designed to assist small business owners and multi-unit operators.
Creating a memorable day for a specific targeted customer creates a “team” mentality-attracting groups of customers that may come to your store simply for the team camaraderie. Examples...
Every retail operator starts with that first, single store. They hone their operational skills; develop a “how-to-go-to-market” strategy; and hopefully find success for years to...
As the year gets into full swing, it’s time to take a hard look at the way you manage your calendar. I learned very early on in my corporate career that there are two paths one can take...
Recently, I appeared on the C-Suite Sherpa's podcast with fellow Chicagoan Brian Marshall where we discussed the differences between a consultant that provides vaporware versus on that produces...
Amazingly, many companies do not think about communications – both internally and externally – until it is a necessity. A crisis occurs, a reaction follows, and, in many cases, they do...
Multi-unit retail operators are often presented with challenges with their product assortment due to varying demographic and store configurations throughout their network of locations. Often,...
Labor management is perhaps one of the most fundamental aspects of running a profitable business. Servicing the customer with too few people on staff and sales will be negatively impacted as...
I do like a good cup of coffee.
So, when I get asked by business colleagues for a cup of coffee and to “pick my brain” on ideas on their next career path, I jump at it. ...
Looking for ways to improve your business?
If you’re willing to implement some of the ideas contained in any of these three Gray Cat books, you may find some answers.
In this radio...
In business, it is essential to know the path just traveled. Most organizations take a look back at the preceding 1-2 months to evaluate their financial results and attempt to make rhyme or reason...
One of the greatest benefits of being a sole proprietor is that I can wield tremendous influence over my schedule and thus, add balance to my life. Gone are the days of “punching a...
Recently, I appeared on the John Lofstock podcast where we discussed retail basics.
While I like to chase the shiny penny on occasion, there is no substitute for simple blocking and tackling to...
