Managing a retail store is tough work.

Between operations, merchandising, marketing and facility upkeep, retail business owners have their hands full. Managing the details of retail is the difference between making it or not. All too often, retail owners become lax in their operation and put themselves at an unnecessary disadvantage with their customers.

It may seem elementary, yet so many retailers miss the little things - the details that customers notice. They miss the chance to be operationally excellent.

Operational excellence will require you to think through every detail of your operation and develop a plan for each area in advance of the customer interaction.

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